AI Assisted Patient Communication AI Virtual Assistant
Take back your everyday.

Everyone, Meet Hope.

Your 24/7 Support for Exceptional Orthopedic Care

Call (770) 532 – 7202 Phone Icon

AI Assisted Patient Communication

At Specialty Orthopaedics, we’re always looking for ways to improve patient outcomes and enhance your experience. One of the most important ways we do that is by making it easier for you to access the care and support you need.

Our team would like to introduce Hope, our new AI assistant powered by EliseAI. To help streamline communication and improve convenience, Hope is available to assist patients by phone call, making it easier than ever to manage your care—whenever and wherever it’s most convenient for you.

AI Assisted Patient Communication

How Does it Work?

Hope operates as an automated front-desk receptionist, managing both inbound and outbound phone interactions. When a patient calls, Hope identifies the reason for the call, responds in real time, and guides the patient through the appropriate workflow. Because it integrates directly with our electronic medical record (EMR) system, Hope can securely access and update patient information, document interactions, and support scheduling and other routine requests.

In addition to answering incoming calls, Hope automates outbound communications such as appointment reminders and follow-up calls. Every interaction follows Specialty Orthopaedics’ established workflows and communication protocols, providing a consistent experience while ensuring information is accurately documented within the patient’s portal.

Learn How Hope Can Help
Skip the Wait & Long Hold Times

Skip long call queues & avoid waiting for the clinic’s office hours. Hope allows you to schedule, reschedule, or cancel appointments anytime—24 hours a day, 7 days a week.

Bypass Delays at Check-In

Keep your insurance information up to date prior to your appointment to help minimize paperwork, reduce check-in delays, and create a smoother arrival experience.

Prefer to speak with a real person?

Simply say “speak to a representative” at any time during your call, and you’ll be connected with a live team member who will be happy to assist you.

Avoid Missing an Appointment

Hope can automate reminders to confirm your appointment date, time, and location, helping you stay informed and avoid missed visits or potential cancellation fees.

Need Answers, but can't wait for a Call Back?

Press * once your call connects to receive quick TEXT responses to common questions about office hours, locations, billing, and more.

Connect with Your Care Team

Connect with your provider through Hope, ensuring your question or concern is routed to the appropriate care team member as efficiently as possible.

Secure, Convenient, and Patient-Focused

Protecting patient’s personal information is our top priority. EliseAI uses secure technology designed to protect patient communications and information. We’re excited to offer this new tool as part of our ongoing commitment to delivering a smoother, faster, and more convenient healthcare experience.

We’re Here for You—Every Step of the Way

At Specialty Orthopaedics, we’re committed to making your healthcare experience as seamless as possible. By allowing Hope to handle routine requests quickly and efficiently, our physicians and staff can dedicate more time to complex medical needs and delivering exceptional in-person care.

Start a conversation with Hope today and discover a faster, more convenient way to stay connected to your orthopedic care.

Contact Us
Today

To schedule an appointment or for information about the treatment options offered at Specialty Orthopaedics, contact us today.
(770) 532-7202Phone Icon Contact UsContact Icon
Close
Call (770) 532-7202 Schedule Appointment Urgent Care
Back to Top